| |
|
|
|
 |
How it works.
Orders?
You will first need to complete our quick registration process.
Then simply select any products you wish, over any different type of produce – i.e. fruit, veggies, fish, seafood, meat, chicken, eggs, coffee, etc. Once you have completed your order proceed to Checkout. Here you can review and confirm all products ordered are correct and delivery details are correct.
You will then be taken through a PayPal payment gateway to process your payment via Debit or Credit card.
P.N. you do not need to be a PayPal member to process your transaction.
When to order by?
Orders must be received by 7:00pm the day prior to the delivery day.
Please note: orders received after this time will be processed and delivered the following week.
Order cancellations?
To cancel an order, please email orders@thehomeprovidore.com.au. (titled “Order Cancellation”) no later than 7:00pm the day before your delivery day.
In the email, please advise your name, Customer ID (found on invoice below Invoice Number) and Invoice Number.
Upon receipt of the Order Cancellation email we will refund the full cost of your order (less any applicable bank charges deducted from original payment).
Please note: Order Cancellations not received by the 7:00pm cutoff may result in the order and payment been processed, for which you are liable.
Amending an order?
To amend an order, please email your amendments to orders@thehomeprovidore.com.au (titled “Order Amendment”) no later than 7:00pm the day before your delivery day.
In the email, please advise your name, Customer ID (found on invoice below Invoice Number), Invoice Number and your required amendments (including break period for Standing/ Repeat orders).
Upon receipt of the Order Amendment email we will attempt to carry out your request. Any difference in cost will be carried over as a credit or debit on your account
Please note: Order Amendments not received by the 7:00pm cutoff may result in the original order and payment been processed, for which you are liable
Order Confirmation & Invoice?
Once you complete your order, you will receive an email Invoice confirming all your items plus confirming that we have received your order.
Minimum Order?
There is a $40.00 minimum order.
How and when to pay?
Upon placing your order, you will be taken to a PayPal payment window which will process your payment on completion of your order. Payment is accepted via Debit or Credit card.
Please note: You do not have to be a PayPal member to process your order. Once in the PayPal gateway go directly to “Pay with a debit or credit card” (or pay via your PayPal account if applicable).
Delivery fee?
Delivery is free for orders over $60.00.
Orders under $60.00 will incur a $6.00 delivery fee.
Delivery schedule?
We deliver to most areas once a week between the hours of 12pm – 7:30pm.
Please refer below to see what day we deliver to your area.
- Inner West Sydney: Monday
- Southern Sydney: Tuesday (starting June 2011)
- Eastern Sydney: Wednesday
- Lower North Shore: Friday
- Northern Beaches: Friday (starting June 2011)
No one home to receive the delivery?
No Problem! The majority of people are working during our delivery times, so as a common practice deliveries are left at the front door. If you would like to nominate an alternative spot (secure location) other than the front door, please specify this information in the additional instructions pane in the checkout process.
Alternatively we can also deliver to your workplace. Just simply update the delivery address accordingly and be sure to provide us with the relevant contact number.
Packaging and freshness?
Meat, fish, seafood and chicken will be packed with ice in a sealed polystyrene container, so will remain fresh & chilled for up to 8 hours.
Items missing from your order?
Regrettably in some cases (due to seasonal products or sub standard quality) we may not be able to provide you with every item you requested. In this event, we will look to provide you with a suitable substitute. Failing this, we will issue you with a credit for the missing product.
If you have not received an item but have accidently been charged, simply email orders@thehomeprovidore.com.au (titled “Missing Items”) advising your name, Customer ID (found on invoice below Invoice Number), Invoice Number of the relevant order, the missing item and the quantity. If satisfied with the claim, a credit will then be issued for the discrepancy.
Promo Deals
Once you have finished selecting your order, simply proceed to the Checkout and enter your promotional code in the Coupon Code field.
If you are responding to our new customer promotional deal (as advertised on our Home Page or Facebook page), please use Coupon Code FB0001.
|
|
|